About Kirsten & Associates
What does the on-boarding process entail?
On-boarding process can be completed in 1-3 days. First you submit your application, attend info session and phone interview. Then complete your orientation, paperwork and background check if applicable. Once background is complete you may enroll in ...
Is Kirsten & Associates listed with the Better Business Bureau (BBB)?
Kirsten & Associates has been thoroughly investigated by the Better Business Bureau of Greater Houston & South Texas. As a result our company is now visible on the BBB website.
Is my state or province allowed to service on the network?
Currently residents of most U.S. states may service through one or multiple networks we're partnered with.
What if I forgot my network portal login?
Do NOT create another profile. Please send an email to support@kirstenassociates.com and include the following details: user id (CSPID) full name e-mail address mailing address phone number
Independent Contractor vs. Employee Comparison Chart
INDEPENDENT CONTRACTOR EMPLOYEE Generally provides services to more than one company Usually works for only one employer Sets his or her own hours Works the hours set by the employer Works out of his or her own office or home Usually works at the ...
Do you provide benefits?
Kirsten & Associates provides all independent contractors access to affordable healthcare, dental & pharmacy coverage. Coverage provides access to a PPO network for individuals or their family with a $20 co-pay. Kirsten & Associates also offers ...
Glossary
Abandoned Call Call where caller disconnected, while waiting in queue, before being serviced. ACW or After Call Work Work that is necessitated by and immediately follows an inbound call transaction. Often includes entering data, filling in forms and ...
What about taxes?
You are an independent contractor and are responsible for your own taxes. Kirsten & Associates does not take any taxes out on your behalf. You will receive a 1099 at the end of the year if you made $600 or more. I would advise you to meet with a tax ...
Do I get something for referring my friends?
Yes! For every friend you refer to Kirsten & Associates and Network B, you get $$$! So, tell all of your friends and family and enjoy some extra cash in your pocket. ELIGIBILITY REQUIREMENTS In order for you to be eligible for the Referral Program, ...
What happens if I create a duplicate profile?
You are not allowed to create multiple profiles Please send an e-mail to support@kirstenassociates.com if you created a duplicate profile. You MUST include the following in your email: Subject: Duplicate Profile Body: Include your full name, email ...
What if I need to contact the Admissions Department?
Log into the portal, click on “online help” which is located on the top right corner or the page. Type in your question or concern. You will be given an opportunity to chat with an admissions specialist during the hours of 10 a.m. to 6:30 p.m. EST ...
What is a voucher?
From time to time Kirsten & Associates may offer a voucher to help reduce the cost of a certification course. The vouchers will either be for a limited time, select clients or be given by a scholarship. Steps to receive a voucher: You will need to ...
Do military spouses or active military receive incentives?
We currently offer vouchers for Certification Courses to military spouses, veterans, Veteran Spouses or active members or US Armed Forces. 50% off first client certification course (up to $150) To claim 50% off 1st client certification course you ...
Can I work from anywhere?
You must legally reside in the United States and must be 18 years or older. You can provide your services from anywhere that is open to new applications. If you move, you are able to bring your work with you. How many jobs can you say that about?! ...
What type of services can I provide as a Sole Proprietor?
There are dozens of brand name client programs for which you can choose partner with: Cleaning Service Customer Service Maintenance and Repair Sales Technical Support Data Entry By partnering your business with Kirsten & Associates you will be able ...
Am I employed by Kirsten & Associates?
Kirsten & Associates is not an employer. We are the middleman, recruiter, for clients. We are here to help connect you with great opportunities for your business to partner up and provide services for the client you choose. We are here to encourage ...
When do I receive payment for my services?
You receive payment for your services on the 1st and the 15th day of every month. If you provide services from the 1st through the 15th, your payment is sent to you on the 1st of the following month. If you provide services between the 16th and the ...
How much money can I make?
Your compensation can be as little or as big as you make it. You choose the client that you want to service. Some choose their client for the compensation rate only. Some choose a client because they are open 24/7 and some choose a client that is ...
Do I get paid during certification?
Kirsten & Associates, LLC does not pay for the time spent in a client certification course. We are the middleman between the network and the Authorized agents, Independent Contractors, Sole Proprietors and Freelancers working from home. As a Sole ...
What fees will I have to pay Kirsten & Associates and why?
We have a low flat administrative fee of $49.50 per invoice for the duration of the client contract. This does not include any network fees that may be applicable. We pay our contractors on the 1st and 15th day of each month. Kirsten & Associates ...
How much do I have to pay to get started?
There is no cost to become a Customer Support Agent! In order to partner with Kirsten & Associates as a Customer Support Professional and be given the opportunity to provide your services to clients, you must complete the following which is ...
Does Kirsten & Associates pay for my certification course?
Becoming a Customer Support Agent is free. Kirsten & Associates does not pay for Home-based Customer Support Professional client certification courses. From time to time Kirsten & Associates may offer a special Premier Partner voucher discount. All ...
How long do I have to pick a client?
When you partner with Kirsten & Associates, you are given 30 days from completion of the Admissions process to enroll in a client certification course. If you are unable to enroll in a course within 30 days, please contact us at ...
How long does it take to start providing my services?
Our Customer Support opportunities only require 1-7 days. After you complete the 1-7 day admissions process and join the Kirsten & Associates Home-based Customer Support Professional team you then choose a client certification course. Realistically, ...
How do I switch or change to Kirsten & Associates from another IBO?
We are so glad that you would like to join our team! We are always looking to add new talent. Here are a few things to consider: Have you ever expressed interest in a client certification course (even if you canceled and did not pay)? If you have ...
Why should I choose Kirsten & Associates as my IBO (Independent Business Owner)?
We are upfront, honest, transparent, available, fun, positive, encouraging and so much more! WE WANT YOU TO SUCCEED! Read our 5 star reviews from our team members HERE! Partner with Kirsten & Associates today and let us connect you with some of the ...
How do I know this is a legitimate?
Sadly, there are many scams out there. Kirsten & Associates is partnered with network provider companies that offer legitimate telecommute opportunities. There are thousands of small businesses and their contractors who have enjoyed providing ...
What is a Premier Partner?
Kirsten & Associates has been chosen to be a Premier Partner with the network. Being a Premier Partner means that we have been recognized by our network partner for our CSP’s outstanding performance with their clients and for our excellent business ...
What are the technical requirements?
In order to help ensure your success, you must have a strong working knowledge of computers: You need to be able to use a mouse and computer keyboard You need to be able to shut down and turn on the computer properly You need to have the to navigate ...
What headset or phone do I need?
Click Here to view USB Headset & Call Center Dial Pad w/ Headset Combo
Can I service more than 1 client?
Yes, absolutely. We do not recommend taking 2 certification courses at the same time though. Each class is a commitment of 4 hours class time a day and 2-3 hours homework which would equal 12-14 hours committed a day to 2 clients. Not to mention you ...
Sole Proprietorship
You may choose to partner with Kirsten & Associates as a Sole Proprietor. You can read more about Sole Proprietorship HERE. Check with your state to see what, if any, additional forms may be required by State. You may also want to speak with a tax ...
Independent Contractor and Sole Proprietor Relationship
Independent Contractor and Sole Proprietor Relationship Trade, occupation, profession, or business Our Authorized agents, Independent Contractors, Sole Proprietors and Freelancers are customarily engaged in an independently established trade, ...
I don’t understand how it works. Can you simplify it for me?
Sure! Top companies are outsourcing their call volume through the network. The network then outsources to companies like Kirsten & Associates to find the people that are working from home and connect them to the clients in need of services. You ...
How do I validate my email on the network?
You will be asked to validate your email as your next step when you join an IBO if you have not done so already: 1: Click the link on the portal to edit your email address. #2: Change your email if it is not a network approved email (Gmail preferred) ...
What if I get “SS# Already In System” when I register with the network?
If you are getting the error message “SSN Already Exists in System” please come to Online Help or email the network for further assistance. Do not create any additional profiles. For Online Help, please have handy your previously used mailing ...
Computer Resolution
To determine what resolution you have, please follow the steps below. Windows 7 Users: From any empty spot on your computer’s desktop, right click with your mouse Select Screen Resolution The 2nd field is your resolution. Click on the down arrow to ...