What are the technical requirements?

What are the technical requirements?

In order to help ensure your success, you must have a strong working knowledge of computers:
  • You need to be able to use a mouse and computer keyboard
  • You need to be able to shut down and turn on the computer properly
  • You need to have the to navigate through multiple screens
  • You need to understand how to navigate the computer’s files and desktop environment
  • You need basic knowledge of programs including how to launch and close a computer program
  • You need to understand how to use e-mail
  • You need to know how to use the Internet
  • You need to know how to create, name, save and delete a folder
  • You need to know how to clear cache, cookies and history
Workstation requirements
  • Hard-wired 3.0 Mbps download / 1.0 Mbps upload broadband Internet service via DSL, Cable, or Fiber Optic connection. Take a moment and test your internet speed here: http://www.speedtest.net/ (*The use of wireless connections to access any network system at any time is prohibited. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are prohibited.)
  • USB headset with microphone (needed for certification) * See our recommended headsets here
  • Hardwired telephone and headset (needed for servicing) * See our recommended phones here
  • POTS (Plain Old Telephone Service). The service should be connected directly from the wall to your telephone, NO voicemail, fax, or other features on the line (some clients require long distance).
  • Digital service is allowed for most clients. The telephone line should not connect with the computer. It can run thru your modeum (must have a filter) but not into the computer. (Softphones and cell phones are not permitted)
You are responsible for maintaining the security and reliability your equipment. The following items are prohibited and, upon detection, may subject your company to the suspension or termination:
  • Unlicensed or pirated software
  • Malware infected software
  • VMWare, Parallels, etc. (Dual Boot is prohibited)
  • Non-network provided VPN software or Proxy settings
  • TOR or other privacy software
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